FAQ

Frequently Asked Questions

Why does the check-out change back to USD?
Unfortunately, Shopify currently only supports checking out in the merchant's default currency. Therefore we can only show local currency on the store pages but not on the check-out. We apologise for this inconvenience.

Why are the prices on the main page excluding tax?
Because the store is serving a global audience, it's tricky to comply with all international standards. Therefore taxes are applied upon check-out.

For orders in the EU, 21% VAT will be added upon check-out as this is the tax rate in Latvia where all European orders are processed. The UK is a special case and has the local rate of 20%.

For orders in the US, local sales tax will be applied to orders made from California and North Carolina, as that's where all the US orders are processed. Sales tax is calculated based on your zip code.

For orders in New Zealand, 15% GST will have to be applied due to our company registration.

Do you ship to my country?
All orders are available for world-wide shipping.

What happens with customs fees?
We can't predict what customs fees may apply when the products enter the country of destination. Please take your local laws into account when ordering. No customs fees will apply to orders within the US or EU.

What if I ordered the wrong size?
Before you order, please follow the measurements in the product description, they are indicated in both centimetres as well as inches.
If you do have to return an item you will have to pay for return postage yourself.

Why are my products shipped separately?
Not every product is fulfilled in the same location, for instance shirts and mugs will be shipped in separate parcels.

Why is this T-Shirt more expensive?
This can depend on two things. First of all, different sizes have different prices. But for some products, there can be multiple prints (for instance front & back), which increases the price.

Why did you guys decide to open a merchandise store?
Frankly, this has been a popular request for quite some time.
The reality of being a distributed modding team from across the world does not make it any easier. Luckily these days with excellent e-commerce platforms like Shopify and the ability to fulfil products to order in two continents has allowed us to realise this idea!


Are you guys doing this to make money?
We keep the prices as low as possible, aiming only to cover the platform's fees and operation. Our goal is for as many people as possible to be able to enjoy our merch, not to make money!